At Bloom Bioscience, we are committed to providing our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. In the event that you change your mind or your dog isn’t a fan of their supplement, we offer a 100% money-back guarantee. To request a refund, please email us at [email protected] within 90 days of receiving your order, and we will provide you with instructions on how to return the product.

Please note that you will be responsible for the cost of shipping the product back to us. Alternatively, we can offer a 30% refund at our discretion if you wish to keep the product and share it with friends or family. Our refunds policy also covers defective products. If you receive a defective product, please contact us at [email protected] within the warranty period of one year from the date of your purchase. We will, at our discretion, either repair or replace the product or refund the purchase price of the product.

Please note that this limited warranty does not cover damages due to transportation, storage, improper use, failure to follow product instructions or perform preventive maintenance, modifications, combination or use with any products, materials, processes, systems, or other matter not provided or authorized in writing by Bloom Bioscience, Inc, unauthorized repair, normal wear and tear, or external causes such as accidents, abuse, or other actions or events beyond our reasonable control. If you believe that we have not performed our obligations under this limited warranty or these terms, you may use the informal dispute resolution procedure detailed in Section 12.

We remind our customers that our products are for personal or household use only and not for resale or export. Customers are responsible for complying with all applicable laws and regulations regarding their use of our products. We aim to process all refunds within 3 business days. Please note that it may take up to 10 business days for the refund to be returned to your account. If you have any questions or concerns about our refunds policy, please contact us at [email protected]. We are always here to help.